Return & Refund Policy
At MANKA, we want every order to reach you safely and bring a meaningful experience. Please read our Return & Refund Policy before placing your order.
Our Commitment to You
Every MANKA product is carefully selected, checked and packed before dispatch. Because many of our spiritual products are personal-use, ritual or spiritually significant items, returns and refunds are subject to the conditions mentioned below.
Return Eligibility
A return or replacement request may be considered when the product received is damaged, defective, incorrect or significantly different from the product ordered.
- Request must be raised within 48 hours of delivery.
- Product should be unused and in its original condition.
- Original packaging, tags and accessories should be retained.
Non-Returnable Products
For hygiene, safety and spiritual-use reasons, certain products may not be eligible for return or exchange.
- Used or opened personal-use products
- Products damaged after delivery due to misuse
- Products without original packaging
- Products showing signs of intentional damage
- Customized or personalized products
Damaged Product
If your product arrives damaged, please contact us immediately after delivery.
- Take clear photographs of the outer package.
- Take clear photographs/videos of the product.
- Keep the original packaging safely.
- Share your order number with our support team.
Wrong Product Received
If you receive a product different from what you ordered, please notify MANKA within 48 hours.
- Share your order number.
- Send photographs/videos of the received product.
- Do not use or alter the product.
Refunds
Once a return or refund request is approved, the refund process will be initiated according to the applicable payment method and order circumstances.
- Refunds are processed only after the request is reviewed and approved.
- The refund amount may depend on the approved return/refund case.
- Original shipping charges may not be refundable unless applicable.
Refund Processing Time
After approval, refunds are generally initiated within a reasonable processing period.
- Bank/payment gateway processing times may vary.
- Once initiated, the amount may take additional working days to appear in your account.
- Any delay caused by banks or payment providers is outside MANKA's direct control.
Replacement / Exchange
Where applicable, MANKA may offer a replacement instead of a refund for damaged, defective or incorrectly delivered products.
- Replacement depends on product availability.
- The replacement product may be the same or an equivalent product where applicable.
- Final resolution will be confirmed after reviewing the request.
Order Cancellation
Cancellation requests should be made as early as possible, preferably before the order is dispatched.
- Once an order has been dispatched, cancellation may not be possible.
- Customized or specially prepared orders may not be cancellable.
Return Shipping
If a return is approved, our support team will provide instructions regarding the return process.
- Do not send a product back without contacting MANKA first.
- Unauthorized returns may not be accepted.
- Return shipping responsibility will depend on the nature of the issue and the approved case.
Customer Responsibility
Customers are requested to carefully check product details, size, quantity and other information before placing an order.
- Incorrect address or contact details may cause delivery issues.
- Products damaged due to misuse may not qualify for a refund.
- Please follow product-specific care instructions where provided.
Please Contact Us Before Returning Any Product
To avoid delays, please do not ship any product back without first contacting MANKA and receiving return instructions from our support team.
How to Request a Return or Refund
Our simple four-step process
Contact Us
Contact MANKA within 48 hours of delivery.
Share Details
Send your order number, photos and details of the issue.
Review
Our team will review the request and confirm the next steps.
Resolution
Approved cases will proceed with replacement or refund as applicable.
Need Help With a Return?
Our support team is available to help you with return, replacement and refund-related questions.
श्रद्धा से समृद्धि तक
MANKA · Bhopal, Madhya Pradesh, India