Order Processing

Once your order is successfully placed, our team carefully verifies and prepares it for dispatch.

• Orders are generally processed within 1–3 business days.
• Processing may take slightly longer during festivals, sales or high-demand periods.
• You will be notified once your order has been dispatched.

Delivery Time

After dispatch, your order is generally delivered within:

• 3–7 business days for most locations in India.
• Remote or difficult-to-reach locations may require additional time.
• Actual delivery time may vary depending on the courier partner and destination.

Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.

• Shipping charges may vary according to location and order value.
• Any applicable free-shipping offer will be displayed on the website.

Order Tracking

Once your order is shipped, tracking details may be shared through the contact information provided during checkout.

• Use the tracking information to follow your shipment.
• If you do not receive tracking information, contact our support team.

Shipping Address

Please make sure that your delivery address, mobile number and other order details are correct before placing your order.

• MANKA is not responsible for delays caused by an incorrect or incomplete address.
• Please contact us as soon as possible if you need to correct your address.

Delivery Attempts

Courier partners may make multiple delivery attempts before returning a shipment to the sender.

• Please keep your phone available during the expected delivery period.
• If a package is returned because of customer unavailability or an incorrect address, additional shipping charges may apply for re-delivery.

Possible Delays

Although we always try to deliver orders on time, certain circumstances may cause unexpected delays.

• Weather conditions
• Courier network issues
• Festivals and public holidays
• Natural events or other circumstances beyond our control

Damaged Package

If your package appears damaged at the time of delivery, please contact us as soon as possible.

• Take clear photographs/videos of the package and product.
• Keep the original packaging safely.
• Contact MANKA support with your order details.

Wrong or Missing Product

If you receive an incorrect or missing product, please contact our support team promptly with your order details.

• Order number
• Photos/videos of the received package
• Details of the issue

International Shipping

International shipping availability may vary depending on the destination and product.

• Additional shipping charges may apply.
• Custom duties, taxes or import charges, where applicable, are the customer's responsibility.
• Please contact us before placing an international order for availability.

Policy Updates

MANKA may update this Shipping & Delivery Policy from time to time to reflect changes in our services, courier arrangements or applicable requirements.